Casino Support

[CK]

I tested a casino the other day and found the support team to be quite intrusive, over baring and just a complete pain in the ass. They hit me up about 4 times before I made my deposit and continued to bother me after the fact while I was playing a game.

So I thought maybe this is a one time occurance...another day I logged in and didnt even get to make a deposit before they were on me about how much of a bonus I can get, and if I deposit more after that how much I can get then. I was so sick of it I refused to deposit and told her she blew the sale by bugging me.

I asked my AM if this is norm for their properties and he said players like this kind of stuff. Is he right?

This was like being in a store where the salesman is on commission and they literally jump each other for the sale and drive the customer crazy. All I wanted to do was tell the support to piss off.

[Geof]

We do this kind of stuff at bet365, but without being intrusive.
Our guys also tend to give advice on the promos which the player can enjoy.

Being bothered 4 times is definitely repulsive, but being done the right way it definitely helps conversion

[mojo]

Some actually call you on the phone as soon as you sign up. That is a bit much. Many players don't want that.

I agree Geof, it can be a good thing when done right and we all want conversions. Good to know where that fine line is so as not to piss off the players.