Moneybookers charged me 200$ for closing my account

[Catfish]

Moneybookers decided to close my account without giving any specific reason, and charged me a fee of 200$ for it, because I allegedly broke their T+Cs.
I have no idea what I have done wrong, except for maybe I tried to access my account from a "not serviced" or "banned" country. I have been travelling extensively in the weeks before the closure notice. I only use the account to process affiliate payments.
I sent several emails to get details but no explanations were given. I'm so pissed about being treated like that. I mean 200$ to close my account, wtf???
You'd think they make enough money from their usual processing fees, exchange
rates, interest rates for money left in the accounts - do they really need to steal money from their customers?

[pokerprop]

Keep us posted on this please and good luck.

[pokeragain]

This seems outrageous. What country did you travel to? Do you have an idea which part of the T&C they think you broke?

[superiorword]

Well, you must have seen it coming...I'm saying this because of this thread from you: Moneybookers Warning


Anyway, keep us posted bud.

[Catfish]

Yes, back then that was a different issue which I settled with them by using my German adress instead of the Turkish adress. This now is a totally different story because I didn't make any deposits, payments or whatever - all I did is check my account for incoming payments. And with my German adress, under their T+Cs, I have the right to send and receive money even when it is related to gambling.
I was travelling the Caribbean and Middle/South America, I am wondering where the problem was caused. But MB doesn't even answer my questions what I did to cause the closing, or when.
I requested clarification several times now, and all I get is a stereotype email saying "You broke our T+C's".
I sent another email now, but I think I will have to rewrite a few articles about them on my websites...

[HBKKH]

Did you call them?

[Graham]

Moneybookers are useless when it comes to support.

[faststeady]

send an email to either Nikolai Riesenkampff or Martin Ott (joint ceo's)

they tend to re-act well to difficulties like this when it is obvious nothing untoward is happening

[Catfish]

I sent a PM to you faststeady, maybe you can provide me with an email adress?
Btw, what pisses me off most is the fact that I recommended them on my websites, and then you get treated like this...

[Charlie Brown]

I had something similar happen to me a couple of years ago. I was travelling and accessed my account from a different country.

My account was frozen because of the access. However, it got cleared up pretty easily. I gave them a call, explained I was travelling, and my account was unfroze quickly.

Did you try calling them? I've never liked their email support either, but a phone call might do the trick...