RESOLVED - Carbon Poker Withdrawal Denied?

[KevinMcC]

Anyone else getting denied for a withdrawal?

It was a "Skrill" withdraw.

[pokerprop]

Sure this doesn't help much other than that they are processing withdrawals. I had one "approved" today (webmoney - not skrill) which I requested a couple days earlier.

[corpfan1]

Talk to Atil and re-request...he will work it out. Same thing happened a couple months back for Instadebit.

[GFPC]

Also happened to me today from a merge site. AWH Poker. Here is the email - i think its all transactions today.

Thanks for choosing to play at AWH Poker.

Your Skrill withdrawal # xxxxxxx for $xxxxx has been declined due for the following reason:

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Provide email address of the beneficiary
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[CarbonAtil]

Sorry for the inconvenience guys. There does seem to be some sort of issue here and I'm trying to get a hold of someone to get a concrete answer.

If I were to guess, and this is what happened to Corp, is you will have to deposit the minimum ($10.00) before you are able to withdraw your funds. I'm assuming this is due to the name change Moneybookers >> Skrill and the system not realizing that you used this method in the past, but as Moneybookers to deposit. Now, I may be completely wrong here, but I'm trying to figure out a solution here and make sure this doesn't occur again.

I will keep you guys posted. All other eWallet withdrawals are going out as normal.

Thank you for your patience.

[CarbonAtil]

**********UPDATE**********

I just heard back from our Cashier Team and there indeed was an error. This has now been resolved. All of the affected players are going to be receiving an email shortly and can now re-request their Skrill withdrawal.

If you attempt to withdraw funds via Skrill and still are experiencing issues, please PM me your issue along with your CarbonPoker username.

Thanks.

Can a moderator edit the thread title to Resolved?

[GFPC]

you may be right Atil - i was told that from another source. The Skrill name is rejecting it. It wont recognize the user.

[CarbonAtil]

you may be right Atil - i was told that from another source. The Skrill name is rejecting it. It wont recognize the user.

All players who are affected should have been emailed by now.