The industry standard in chip dumping cases is pretty much to freeze both accounts, notify them of the investigation, sort it and get them to admit it, in which case you return the money to the account it belongs. The way BetOnline has handled this with clueless support, accounts just locked, cashouts being declined is absurd. BetOnline always had a decent reputation for payouts before - but the way things are lately is completely fucked!
This is the latest here and its well written
I scan forums for complaints and player issues 4-5 times per day, and honestly BetOnline receives more complaints than any other US betting site period. Most of them are just due to fucked up piss poor customer support, or naive bettors that don't understand the market. The majority of a time i read the first post and X out and don't open the thread again unless it gets 30 more posts - at which point i check it again, and most often see its the same degenerates that post in every thread who are all in every game or pot bettors who couldn't beat gambling to save their lives calling for the bookmakers heads as they desperately seek revenge on the enemy that supplies their fix - so in short, again yawn nothing to see here once again.. However! When it comes to poker there is something to see here. You guys need to get it through thick skulls that poker is a skill game and people win and its not the same as the casino. Also chip dumping is a minor offense that needs to be sorted quickly and prevented. It is nothing any reasonable site holds money hostage over forever. Some sites take longer than others - but no legitimate site gives players the indication of you cheated go away and hopes they do so they can keep their money or sticks them with support that has no clue and no one has anywhere close to as fucked up piss poor of a customer support department as BetOnline does.
A side issue here is the very fact someone who deposited for poker has a message he has to meet a 1x rollover on sports. I can see others making that mistake, but come on you guys are a sponsor at a "poker" affiliate program site.
I'm being very lite in this post and saying it how it is focusing only on the issue at hand - WAY to many you cheated responses with no proof and vague responses that have players stressed out plus no indication anyone at this company has the first fucking clue about running a poker room. To bring up one other issue and I've defended BetOnline tooth and nail for the most part on this in the past that no this is not BetOnSports. Guys this is EXACTLY how BetOnSports used to steal from players. Their poker was a nightmare will all sorts of unjust fund confiscations.
Perhaps this isn't an affiliate issue, but in my opinion if you're on revenue share this is something you probably want to be aware of because forums are jam packed with BetOnline complaints. Most of them I just x out because again I don't care. But the poker ones are a serious issue now.
Yes facts of the complaint linked to might reveal this or that or whatever. The outcome I care less about. The problem in all the issues with how this has been handled and more indication you guys are fucking clueless about how to handle the poker operation is well depicted by this persons write up. I have no time for this shit beyond this post, but will just note that his claims are perfect examples of exactly how dozens of other complaints played out and are the typical experience a BetOnline poker player needs to deal with, and potential risks he faces. Hope to whoever someone at BOL with a clue soon realizes how fucked up this poker operation is and gets to work fixing it.