Cake Software Failure - Pot Goes to wrong player

[Ridge]

Didn't see this posted yet, sorry if it already has been -

2+2 Thread with comments from Lee Jone's Confirming it is real

Hi folks -
Unfortunately, at the moment, this appears to be real. What's bizarre is how it happened this one time out of the tens of millions of hands we've dealt. Needless to say, our software people have dropped everything else to track this down. I'll update you as soon as we understand what happened.

Best regards,
Lee Jones

Cake Poker Cardroom Manager

[MJ]

I can appreciate the transparency they are showing with this, good job Lee and thanks for admitting fault and attacking the problem.

Didn't this also happen at UB last year once?

[CorryC]

Didn't this also happen at UB last year once?

Pot went to Phil Hellmuth right? That was a big ordeal.

[jdwanchalk]

I can appreciate the transparency they are showing with this, good job Lee and thanks for admitting fault and attacking the problem.

Didn't this also happen at UB last year once?

Yes, it was actually my friend that it happened to. UB refunded him for the pot and nothing else.

[Ridge]

Dunno if any one is really watching this thread at 2+2 but its amazing how Lee Jones is updating everyone and appears to have everything under control. Even offering $500 for anyone who can find a HH with an issue like this.

Such a nice difference from the way UB handled things by never saying anything until months later. Ya got to hand it to Cake for having someone like Lee on their side. Of course some people are still flipping but this thread is "Damage Control 101" and I'm impressed overall

[Catfish]

this thread is "Damage Control 101"

that is the way to go imho
Guy must have read that book "What would Google do"