How do you deal with a company like this?

[gamingedge]

The history: I believe 2 weeks ago I found a post on digital points forum offering logos and banners for $1. I contacted the user and asked if they'd consider making my logo and said

"Hi, I recently ordered a logo and header. The logo needs to replace the current one at Poker Strategy Forum | Poker Community as well as http://thepokerdreamnet.rakebackengine.com/img/logo.png. What I'm looking for is Image - TinyPic - Free Image Hosting, Photo Sharing & Video Hosting. This is the logo idea we had, except it needs to look alot more proffessional. For further ideas, you can google full tilt poker avatars.

For the banner it needs to have the words ThePokerDream along with the logo. Colors should compliment the websites. Please do note that the logo will be used for t-shirts later on.

As for the logo, the picture I showed you was created by one of my partners as an example of what were looking for. The greyed person should be more detailed and look more human like. Thanks for your time."

I recieved a reply and said please add me to skype. Which I did and discussed and came to this conclusion:

[23/02/2011 11:59:12 PM] MIGHTYBOTNYC: hey how are you
[23/02/2011 11:59:35 PM] Michael Sham: hi
[23/02/2011 11:59:37 PM] Michael Sham: not bad
[23/02/2011 11:59:55 PM] MIGHTYBOTNYC: Ok so you were looking for a logo rite?
[24/02/2011 12:00:02 AM] Michael Sham: yea
[24/02/2011 12:00:11 AM] Michael Sham: my partner created a general idea
[24/02/2011 12:00:13 AM] Michael Sham: of what we were looking for
[24/02/2011 12:00:22 AM] MIGHTYBOTNYC: OK so give me the details...dont worry about the price ill work with you
[24/02/2011 12:00:24 AM] Michael Sham: and i needed someone to enhance it and make it look more professional
[24/02/2011 12:01:00 AM] MIGHTYBOTNYC: we did a few big jobs.
[24/02/2011 12:01:04 AM] MIGHTYBOTNYC: emails4less.com
[24/02/2011 12:01:08 AM] MIGHTYBOTNYC: mightybotnyc.com
[24/02/2011 12:01:21 AM] MIGHTYBOTNYC: qualityshoponline.com
[24/02/2011 12:01:31 AM] Michael Sham: oh i don't doubt your skll
[24/02/2011 12:01:31 AM] MIGHTYBOTNYC: the list goes on...
[24/02/2011 12:01:31 AM] Michael Sham: but
[24/02/2011 12:01:35 AM] Michael Sham: er
[24/02/2011 12:01:36 AM] Michael Sham: no but ll
[24/02/2011 12:01:44 AM] Michael Sham: here il link you
[24/02/2011 12:01:45 AM] Michael Sham: again
[24/02/2011 12:02:17 AM] MIGHTYBOTNYC: ok
[24/02/2011 12:03:28 AM] Michael Sham: Image - TinyPic - Free Image Hosting, Photo Sharing & Video Hosting
[24/02/2011 12:03:42 AM] Michael Sham: need a logo and banner
[24/02/2011 12:05:22 AM] MIGHTYBOTNYC: Yea i can do that for you....
[24/02/2011 12:05:33 AM] MIGHTYBOTNYC: thats wouldnt be a problem...
[24/02/2011 12:05:38 AM] MIGHTYBOTNYC: whats you budget...
[24/02/2011 12:05:46 AM] MIGHTYBOTNYC: ill let you know if i can work around it...
[24/02/2011 12:05:57 AM] Michael Sham: well depends
[24/02/2011 12:06:04 AM] Michael Sham: from
[24/02/2011 12:06:05 AM] Michael Sham: 10-60
[24/02/2011 12:06:51 AM] MIGHTYBOTNYC: for $35 ill do both.
[24/02/2011 12:07:09 AM] Michael Sham: how many revisals?
[24/02/2011 12:07:29 AM] MIGHTYBOTNYC: ill give you 6 revisions.
[24/02/2011 12:07:35 AM] MIGHTYBOTNYC: unlimited concept.
[24/02/2011 12:08:14 AM] Michael Sham: what payment methods?
[24/02/2011 12:08:16 AM] MIGHTYBOTNYC: Only through paypal...
[24/02/2011 12:08:19 AM] MIGHTYBOTNYC: to be safe.
[24/02/2011 12:08:21 AM] Michael Sham: k
[24/02/2011 12:08:27 AM] Michael Sham: sounds like a deal
[24/02/2011 12:08:35 AM] Michael Sham: 35 for logo banner 6 revisals
[24/02/2011 12:08:36 AM] Michael Sham: unlimited concepts
[24/02/2011 12:08:40 AM] MIGHTYBOTNYC: fbridges@nyc.rr.com
[24/02/2011 12:08:47 AM] MIGHTYBOTNYC: you can send the amount there....
[24/02/2011 12:08:53 AM] Michael Sham: hmm send first?
[24/02/2011 12:09:06 AM] MIGHTYBOTNYC: yea its like a store...
[24/02/2011 12:09:14 AM] MIGHTYBOTNYC: there not going to say hey here you go
[24/02/2011 12:09:19 AM] Michael Sham: lol
[24/02/2011 12:09:19 AM] MIGHTYBOTNYC: pay me later
[24/02/2011 12:09:20 AM] MIGHTYBOTNYC: lol
[24/02/2011 12:09:26 AM] Michael Sham: ahh
[24/02/2011 12:09:40 AM] MIGHTYBOTNYC: Im a human...not like one of those robots on digital
[24/02/2011 12:09:40 AM] MIGHTYBOTNYC: lol
[24/02/2011 12:09:44 AM] Michael Sham: k, i'[ll need to contact my partners first
[24/02/2011 12:09:51 AM] Michael Sham: start it when you get the money then
[24/02/2011 12:09:56 AM] MIGHTYBOTNYC: I live in newyork i get over 25 orders a day.
[24/02/2011 12:10:17 AM] MIGHTYBOTNYC: Yea ill start when we get paid for the job.
[24/02/2011 12:15:08 AM] Michael Sham: np
[24/02/2011 12:15:11 AM] Michael Sham: ill send you a msg
[24/02/2011 12:15:16 AM] Michael Sham: when it gets sent
[24/02/2011 12:15:25 AM] Michael Sham: just need to ok it wiht my partners
[24/02/2011 12:23:11 AM] MIGHTYBOTNYC: Yea no problem keep me posted im always on skype...

No problem everythign went well. Now the first part that shocked me. I'm on my labtop, (can't post the convo right now will do when I get on my labtop_ and now apparently there are different ppl on skype. So I said I've sent the money what do I do now? This was Feb 27th.

[27/02/2011 2:14:58 PM] Michael Sham: hi you should have recieved the money
[27/02/2011 2:15:15 PM] Michael Sham: email should be along the lines of tofu_8 or something with the details
[27/02/2011 6:43:18 PM] MIGHTYBOTNYC: No problem.

Now the thing is afterwards I received no msg no email as to what steps to do. Not until I msgd THEM on the 28th and said hey I sent the money what now? I received a reply saying to send an email to (won't disclose the email).

I sent this

Michael Sham to newyorksalesbk
show details Feb 28 (5 days ago)
Hi, I recently ordered a logo and header. The logo needs to replace the current one at Poker Strategy Forum | Poker Community as well as http://thepokerdreamnet.rakebackengine.com/img/logo.png. What I'm looking for is Image - TinyPic - Free Image Hosting, Photo Sharing & Video Hosting. This is the logo idea we had, except it needs to look alot more proffessional. For further ideas, you can google full tilt poker avatars.

For the banner it needs to have the words ThePokerDream along with the logo. Colors should compliment the websites. Please do note that the logo will be used for t-shirts later on.

As for the logo, the picture I showed you was created by one of my partners as an example of what were looking for. The greyed person should be more detailed and look more human like. Thanks for your time.

Prior to this email I said, don't I need a proof of purchase or something? Person on skype said it's fine, I will handle it and let them know.

Now I get an instant reply

New York Sales to me
show details Feb 28 (4 days ago)
Please send us proof of payment.

Yikes! Instant skype msg hey, they said send us proof of payment. Next thing you know BOOM shes offline. Ok, maybe disconection... Msg again nothing. Go home and write this on their skype
[28/02/2011 6:32:43 PM] Michael Sham: hey
[28/02/2011 6:32:49 PM] Michael Sham: i sent out the emial
[28/02/2011 6:33:01 PM] Michael Sham: and they replied for me to send a proof of purchase
[28/02/2011 10:24:36 PM] Michael Sham: hello?

No reply. Fine, I send him a private pm back to digital points forum and said, hey if your trying to scam me, I will cancel the paypal payment right now if you don't reply me as well as let the forum know about your scam.

He instantly pops online and says this

[28/02/2011 10:24:52 PM] MIGHTYBOTNYC: Yea....
[28/02/2011 10:24:58 PM] MIGHTYBOTNYC: So you think we are a scam now?
[28/02/2011 10:25:11 PM] MIGHTYBOTNYC: Theres really no need for that....
[28/02/2011 10:25:25 PM] MIGHTYBOTNYC: I have 5 designers here providing quality order 24/7
[28/02/2011 10:25:34 PM] Michael Sham: heres the thing
[28/02/2011 10:25:39 PM] Michael Sham: you msg me and say
[28/02/2011 10:25:42 PM] Michael Sham: send them an email with details
[28/02/2011 10:25:48 PM] MIGHTYBOTNYC: do you really think we will run away with $1.00 or $15 ...
[28/02/2011 10:25:48 PM] Michael Sham: i ask about payment details you say don't worry
[28/02/2011 10:25:53 PM] Michael Sham: i paid 35
[28/02/2011 10:25:59 PM] MIGHTYBOTNYC: Or $35....
[28/02/2011 10:26:01 PM] Michael Sham: but thats besides the point
[28/02/2011 10:26:05 PM] Michael Sham: i send them an email
[28/02/2011 10:26:06 PM] Michael Sham: and i get
[28/02/2011 10:26:11 PM] Michael Sham: wheres your proof of purchase
[28/02/2011 10:26:15 PM] Michael Sham: now
[28/02/2011 10:26:20 PM] Michael Sham: thats not what you said
[28/02/2011 10:26:27 PM] Michael Sham: i thgouht you made it clear
[28/02/2011 10:26:29 PM] Michael Sham: it was paid for
[28/02/2011 10:26:32 PM] Michael Sham: clearly its not
[28/02/2011 10:26:32 PM] MIGHTYBOTNYC: Jennifer is handling your order...
[28/02/2011 10:26:38 PM] MIGHTYBOTNYC: shes out of the office
[28/02/2011 10:26:43 PM] MIGHTYBOTNYC: ill let her know about this...
[28/02/2011 10:26:47 PM] Michael Sham: and i do a quick check on DF
[28/02/2011 10:26:51 PM] Michael Sham: and isee that your
[28/02/2011 10:26:56 PM] Michael Sham: not doign too well on teh feedback either
[28/02/2011 10:27:06 PM] MIGHTYBOTNYC: Huh??
[28/02/2011 10:27:07 PM] MIGHTYBOTNYC: We dont focuse on digital point
[28/02/2011 10:27:26 PM] MIGHTYBOTNYC: Thats not our main goal....
[28/02/2011 10:27:33 PM] MIGHTYBOTNYC: We are on over 100 forums...
[28/02/2011 10:27:48 PM] Michael Sham: im not saying im goign to revoke
[28/02/2011 10:27:50 PM] MIGHTYBOTNYC: And we are launching a big contract with vista print...
[28/02/2011 10:27:51 PM] Michael Sham: but im saying
[28/02/2011 10:27:57 PM] Michael Sham: why the misccommuunication
[28/02/2011 10:28:00 PM] Michael Sham: and then sudden departure
[28/02/2011 10:28:01 PM] MIGHTYBOTNYC: So to run with $35.00...honestly we wouldnt do that....
[28/02/2011 10:28:14 PM] MIGHTYBOTNYC: Departure???
[28/02/2011 10:28:21 PM] MIGHTYBOTNYC: guy i had to reset my computers....
[28/02/2011 10:28:27 PM] MIGHTYBOTNYC: Im talking to you know rite????
[28/02/2011 10:28:30 PM] MIGHTYBOTNYC: okay then...
[28/02/2011 10:28:39 PM] MIGHTYBOTNYC: Ill put jennifer on check...
[28/02/2011 10:28:49 PM] MIGHTYBOTNYC: if you have any realistic questions let me know...
[28/02/2011 10:29:16 PM] MIGHTYBOTNYC: I sent jennifer a email...
[28/02/2011 10:29:23 PM] MIGHTYBOTNYC: She will get back to you by tonight.
[28/02/2011 10:30:06 PM] MIGHTYBOTNYC: anything else ????
[28/02/2011 10:30:18 PM] MIGHTYBOTNYC: I dont want you to think we are running a scam here...
[28/02/2011 10:30:27 PM] MIGHTYBOTNYC: We are a legal business based out of New York...
[28/02/2011 10:30:35 PM] MIGHTYBOTNYC: If you want call us a *am Eastern time.
[28/02/2011 10:30:40 PM] MIGHTYBOTNYC: 8am*
[28/02/2011 10:30:43 PM] MIGHTYBOTNYC: 1-800-219-1314
[28/02/2011 10:30:46 PM] MIGHTYBOTNYC: Thanks.
[28/02/2011 10:30:50 PM] Michael Sham: im just saying these are the facts
[28/02/2011 10:30:53 PM] Michael Sham: im told
[28/02/2011 10:30:55 PM] Michael Sham: email these guys
[28/02/2011 10:30:59 PM] Michael Sham: they'll do your job
[28/02/2011 10:31:08 PM] Michael Sham: then
[28/02/2011 10:31:10 PM] Michael Sham: i do
[28/02/2011 10:31:16 PM] Michael Sham: i ask beforehand
[28/02/2011 10:31:20 PM] Michael Sham: don't i have to send proof of purchase
[28/02/2011 10:31:24 PM] Michael Sham: i get told its taken care off
[28/02/2011 10:31:35 PM] MIGHTYBOTNYC: I got the point.
[28/02/2011 10:31:39 PM] MIGHTYBOTNYC: you made it clear.
[28/02/2011 10:32:03 PM] Michael Sham: ok so what would you like, is it clearly taken care off? or do i need to do something
[28/02/2011 10:33:03 PM] MIGHTYBOTNYC: Everything is done.
[28/02/2011 10:33:31 PM] Michael Sham: alright appreciate the quick service,
[28/02/2011 10:33:48 PM] MIGHTYBOTNYC: No problem....let the forum know ...
[28/02/2011 10:33:51 PM] MIGHTYBOTNYC: we a legit.
[28/02/2011 10:33:55 PM] MIGHTYBOTNYC: are*
[28/02/2011 10:33:58 PM] Michael Sham: i never posted anyhting
[28/02/2011 10:35:35 PM] MIGHTYBOTNYC: If you dont mind just let them know...

That's great, now fastfoward to 3 days sago. Finally a logo! Guess what it's nothing I asked for. If the logo was mine I'd upload it but I have it in my email as proof. Basically they gave me my website name with some poker chips and cards. I asked for a fucking avatar even PROVIDED an example.

Replied nicely by sendign the first email and said this is what i'm lookign for please try again. (yes they just wasted my revision by doing this).

K that's fine, I contacted the skype person to let them know, and guess what, I'm not even compensated for the mistake, so the revision really IS one of my revisions.


[03/03/2011 2:31:03 PM] Michael Sham: hi just a quick question, aproximately how long does shoudl it take for your designers to complete a logo/banner
[03/03/2011 2:31:33 PM] DIGITALWEBDESIGNS.co: It shouldnt be that long ...
[03/03/2011 2:31:39 PM] DIGITALWEBDESIGNS.co: just be specific as possible...
[03/03/2011 2:31:44 PM] DIGITALWEBDESIGNS.co: speaking to the designs.
[03/03/2011 2:31:45 PM] DIGITALWEBDESIGNS.co: designers*
[03/03/2011 2:32:52 PM] Michael Sham: alright thanks
[03/03/2011 2:33:07 PM] DIGITALWEBDESIGNS.co: No problem.
[03/03/2011 2:50:55 PM] DIGITALWEBDESIGNS.co: If your interested in ordering more...
[03/03/2011 2:51:04 PM] DIGITALWEBDESIGNS.co: visit Digitalwebdesigns.co
[03/03/2011 2:58:43 PM] Michael Sham: we'll see, your designers wasted one of my revisions by compeltely ignoring my instructions as to what i wanted... so we''ll see how ti goes
[03/03/2011 3:00:47 PM] DIGITALWEBDESIGNS.co: Whats the persons name....
[03/03/2011 3:00:56 PM] DIGITALWEBDESIGNS.co: Ill let them know....
[03/03/2011 3:02:01 PM] Michael Sham: no idea it was through email
[03/03/2011 3:02:05 PM] Michael Sham: i sent all the instructions by email
[03/03/2011 3:02:19 PM] Michael Sham: basicalyl i was shocked when i saw what they did
[03/03/2011 3:02:21 PM] DIGITALWEBDESIGNS.co: Yea it was Mike...
[03/03/2011 3:02:24 PM] DIGITALWEBDESIGNS.co: i just spoke to him...
[03/03/2011 3:02:51 PM] DIGITALWEBDESIGNS.co: dont worry...ill have someone take a look at it.
[03/03/2011 3:03:22 PM] Michael Sham: k thx
[03/03/2011 3:04:33 PM] DIGITALWEBDESIGNS.co: No problem.

Now leads me today and I get this


[3:45:49 PM] Michael Sham: hi it's been 3 d ays since i last responded to the email concerning the logo/banner orderr I placed ( i gave detailed description on what I wanted as the first one they made did not meet the standard I was looking for) and still have no new replies, just wondering what the status is
[3:47:16 PM] DIGITALWEBDESIGNS.co: Hi, sir or ma'am you have to be patient....
[3:47:23 PM] DIGITALWEBDESIGNS.co: Go to digitalwebdesigns.co
[3:47:38 PM] DIGITALWEBDESIGNS.co: Orders asre handle in the order in which they are recieved.
[3:47:48 PM] DIGITALWEBDESIGNS.co: All our customers know that....
[3:47:58 PM] DIGITALWEBDESIGNS.co: some orders can take up to 2 weeks.....
[3:48:09 PM] DIGITALWEBDESIGNS.co: If you need something rushed then ill refund you with no problem.
[3:49:34 PM] Michael Sham: it'd be nice if your customer service was more up to par
[3:49:41 PM] DIGITALWEBDESIGNS.co: Yea it is....
[3:49:42 PM] Michael Sham: ive been having difficutlies with your company since day 1
[3:49:47 PM] Michael Sham: really
[3:49:52 PM] DIGITALWEBDESIGNS.co: What difficulties?????
[3:49:57 PM] DIGITALWEBDESIGNS.co: Sir be patient.
[3:49:58 PM] Michael Sham: tons of miscomunications
[3:50:02 PM] Michael Sham: patient?
[3:50:04 PM] DIGITALWEBDESIGNS.co: Miscommunication????
[3:50:09 PM] DIGITALWEBDESIGNS.co: what are you talking about....
[3:50:17 PM] Michael Sham: from the get go,
[3:50:20 PM] DIGITALWEBDESIGNS.co: your the only customer complaining....
[3:50:21 PM] Michael Sham: when i first contacted you
[3:50:54 PM] Michael Sham: let's see, I contacted you with payment msgd, this exact skype, pull up the history
[3:50:58 PM] Michael Sham: you will see what I mean
[3:51:03 PM] Michael Sham: now when I get the first revision
[3:51:09 PM] Michael Sham: i don't know if this was some sick joke
[3:51:14 PM] Michael Sham: but, the banner/logo given
[3:51:16 PM] Michael Sham: wasn't even close
[3:51:18 PM] DIGITALWEBDESIGNS.co: What sick joke????
[3:51:22 PM] DIGITALWEBDESIGNS.co: you confusing....
[3:51:24 PM] DIGITALWEBDESIGNS.co: This is no joke
[3:51:26 PM] Michael Sham: i specifically gave detailed instructions as what i wanted
[3:51:27 PM] DIGITALWEBDESIGNS.co: go to the website....
[3:51:29 PM] DIGITALWEBDESIGNS.co: digitalwebdesigns.co
[3:51:35 PM] DIGITALWEBDESIGNS.co: talk to them there...
[3:51:45 PM] DIGITALWEBDESIGNS.co: Be patient~
[3:51:50 PM] DIGITALWEBDESIGNS.co: Everyone else is....
[3:51:53 PM] DIGITALWEBDESIGNS.co: if you need something rushed....
[3:52:03 PM] DIGITALWEBDESIGNS.co: at a much higer price...then ill refund you
[3:52:05 PM] Michael Sham: don't tell me to be patient
[3:52:08 PM] Michael Sham: when its beeen a month
[3:52:09 PM] Michael Sham: please
[3:52:10 PM] Michael Sham: i don't want to hear your crap
[3:52:18 PM] Michael Sham: and yes im talkign to your customer service
[3:52:26 PM] Michael Sham: thats the problem with your whole
[3:52:27 PM] Michael Sham: comapny
[3:52:33 PM] Michael Sham: you act like i'm at fault teh whole way
[3:52:38 PM] Michael Sham: when your comapny fucked up my ordrer
[3:52:41 PM] Michael Sham: from the start
[3:52:50 PM] DIGITALWEBDESIGNS.co: Wtf are you talking about???
[3:53:02 PM] DIGITALWEBDESIGNS.co: your being refunded....
[3:53:09 PM] DIGITALWEBDESIGNS.co: goodbye ill let my team know.
[3:54:25 PM] Michael Sham: rofl i'll def let webmaster forums know bout your joke of a company
[3:55:17 PM] DIGITALWEBDESIGNS.co: I have a registered business.....
[3:55:19 PM] DIGITALWEBDESIGNS.co: in ny
[3:55:22 PM] DIGITALWEBDESIGNS.co: you think i care????
[3:55:31 PM] DIGITALWEBDESIGNS.co: Come to my office....
[3:55:48 PM] DIGITALWEBDESIGNS.co: 100 clients a day....
[3:55:52 PM] DIGITALWEBDESIGNS.co: you think i care????
[3:55:58 PM] DIGITALWEBDESIGNS.co: How much did you pay????

I ended up goign to their site and talking to customer service and the designer talked to me and said it was the owner. Heres our conversation.


Name: Mike
Email:
Phone:
Company:
Product/Service:
Operator: Shandi Ranson
Start Time: 3/4/2011 3:52:23 PM
End Time: 3/4/2011 4:05:38 PM
Chat Transcripts:Please wait for a site operator to respond...
Operator Shandi Ranson has joined the chat.
Shandi Ranson: How can i help you?
99.225.150.133: hi just like to make an enquiry
99.225.150.133: now, I'm having difficulties with your company
99.225.150.133: and i'm beyond frustrated now
99.225.150.133: but putting that aside
99.225.150.133: about 3 days ago
99.225.150.133: I finally received my first "logo"
99.225.150.133: and it was nothing what I asked for
The visitor has set the name as "Mike".
Shandi Ranson: Ok i see....
Mike: and
Mike: i responded
Mike: with a detailed email
Mike: was to what I was looking for
Mike: now 3days later, nothing
Shandi Ranson: whats your email?
Mike: mikecsham@gmail.com
Shandi Ranson: one moment please....
Shandi Ranson: Steph is working on your order....
Shandi Ranson: Orders take 1 to 2 weeks.
Shandi Ranson: Are you looking for a refund?
Mike: according to your joke of a sales agent
Mike: got pissed
Mike: that I was upset
Mike: about your service
Mike: and said im' getting refunded
Mike: which is also why I'm contacting you about this
Shandi Ranson: How much did you pay?
Mike: rofl the sum isn't what's important its the way you treat your customer
Mike: i paid 35
Shandi Ranson: $35? Most order are $100 and up....
Shandi Ranson: they must of cut you a good deal.
Mike: i have no idea
Mike: but throughout the whole way
Shandi Ranson: Just be patient, you will get a good turn out....
Mike: I get treated with disrespect
Shandi Ranson: Sorry for the miscommunication.
Mike: by your sales agent
Mike: every time i enquire
Shandi Ranson: Who?
Shandi Ranson: what sales rep?
Mike: i have no idea whose behind your skype contact
Shandi Ranson: There 3 Owners here on skype....
Mike: you see, I found this company through digital points forum
Shandi Ranson: Oh ok i see...
Mike: and was told to contact through skype
Mike: and basically an agreement was reached through skype
Shandi Ranson: The owner handles digital forum.
Mike: yes I understand
Mike: your owners have no respect
Mike: for your customers
Mike: basically told me that they don't need my 35$
Mike: its chump change to them
Mike: so great
Shandi Ranson: They normally are not on skype but to to high amount of orders they are helping out....
Shandi Ranson: Ok no worries....
Mike: I understand they can be stressed
Shandi Ranson: Ill help you...
Mike: but does that give them the reason to call me a joke?
Mike: to disrespect me because I'm frustrated with how they run their buisness?
Mike: this is the EXACT convo i just had
Mike: hi it's been 3 d ays since i last responded to the email concerning the logo/banner orderr I placed ( i gave detailed description on what I wanted as the first one they made did not meet the standard I was looking for) and still have no new replies, just wondering what the status is [3:47:16 PM] DIGITALWEBDESIGNS.co: Hi, sir or ma'am you have to be patient.... [3:47:23 PM] DIGITALWEBDESIGNS.co: Go to digitalwebdesigns.co [3:47:38 PM] DIGITALWEBDESIGNS.co: Orders asre handle in the order in which they are recieved. [3:47:48 PM] DIGITALWEBDESIGNS.co: All our customers know that.... [3:47:58 PM] DIGITALWEBDESIGNS.co: some orders can take up to 2 weeks..... [3:48:09 PM] DIGITALWEBDESIGNS.co: If you need something rushed then ill refund you with no problem. [3:49:34 PM] Michael Sham: it'd be nice if your customer service was more up to par [3:49:41 PM] DIGITALWEBDESIGNS.co: Yea it is.... [3:49:42 PM] Michael Sham: ive been having difficutlies with your company since day 1 [3:49:47 PM] Michael Sham: really [3:49:52 PM] DIGITALWEBDESIGNS.co: What difficulties????? [3:49:57 PM] DIGITALWEBDESIGNS.co: Sir be patient. [3:49:58 PM] Michael Sham: tons of miscomunications [3:50:02 PM] Michael Sham: patient? [3:50:04 PM] DIGITALWEBDESIGNS.co: Miscommunication???? [3:50:09 PM] DIGITALWEBDESIGNS.co: what are you talking about.... [3:50:17 PM] Michael Sham: from the get go, [3:50:20 PM] DIGITALWEBDESIGNS.co: your the only customer complaining.... [3:50:21 PM] Michael Sham: when i first contacted you [3:50:54 PM] Michael Sham: let's see, I contacted you with payment msgd, this exact skype, pull up the history [3:50:58 PM] Michael Sham: you will see what I mean [3:51:03 PM] Michael Sham: now when I get the first revision [3:51:09 PM] Michael Sham: i don't know if this was some sick joke [3:51:14 PM] Michael Sham: but, the banner/logo given [3:51:16 PM] Michael Sham: wasn't even close [3:51:18 PM] DIGITALWEBDESIGNS.co: What sick joke???? [3:51:22 PM] DIGITALWEBDESIGNS.co: you confusing.... [3:51:24 PM] DIGITALWEBDESIGNS.co: This is no joke [3:51:26 PM] Michael Sham: i specifically gave detailed instructions as what i wanted [3:51:27 PM] DIGITALWEBDESIGNS.co: go to the website.... [3:51:29 PM] DIGITALWEBDESIGNS.co: digitalwebdesigns.co [3:51:35 PM] DIGITALWEBDESIGNS.co: talk to them there... [3:51:45 PM] DIGITALWEBDESIGNS.co: Be patient~ [3:51:50 PM] DIGITALWEBDESIGNS.co: Everyone else is.... [3:51:53 PM] DIGITALWEBDESIGNS.co: if you need something rushed.... [3:52:03 PM] DIGITALWEBDESIGNS.co: at a much higer price...then ill refund you [3:52:05 PM] Michael Sham: don't tell me to be patient [3:52:08 PM] Michael Sham: when its beeen a month [3:52:09 PM] Michael Sham: please [3:52:10 PM] Michael Sham: i don't want to hear your crap [3:52:18 PM] Michael Sham: and yes im talkign to your customer service [3:52:26 PM] Michael Sham: thats the problem with your whole [3:52:27 PM] Michael Sham: comapny [3:52:33 PM] Michael Sham: you act like i'm at fault teh whole way [3:52:38 PM] Michael Sham: when your comapny fucked up my ordrer [3:52:41 PM] Michael Sham: from the start [3:52:50 PM] DIGITALWEBDESIGNS.co: Wtf are you talking about??? [3:53:02 PM] DIGITALWEBDESIGNS.co: your being refunded.... [3:53:09 PM] DIGITALWEBDESIGNS.co: goodbye ill let my team know. [3:54:25 PM] Michael Sham: rofl i'll def let webmaster forums know bout your joke of a company [3:55:17 PM] DIGITALWEBDESIGNS.co: I have a registered business..... [3:55:19 PM] DIGITALWEBDESIGNS.co: in ny [3:55:22 PM] DIGITALWEBDESIGNS.co: you think i care???? [3:55:31 PM] DIGITALWEBDESIGNS.co: Come to my office.... [3:55:48 PM] DIGITALWEBDESIGNS.co: 100 clients a day.... [3:55:52 PM] DIGITALWEBDESIGNS.co: you think i care???? [3:55:58 PM] DIGITALWEBDESIGNS.co: How much did you pay????
Shandi Ranson: They would never think like that. It just a matter of just staying patient. You will get what you wanted.
Shandi Ranson: Sorry about that.
Mike: I'll give it one more shot....
Mike: but as a customer
Mike: this is rediculous
Mike: just letting you know
Shandi Ranson: Call us to speak to them direct 1-800-219-1314
Mike: i rather not waste my time if it's the owner nothing can or will be done
Mike: anyways seeing as thats the case I'll wait a few more days and if nothing happens I'll enquire for a refund
Mike: ty for your time
Shandi Ranson: No problem.
Shandi Ranson: Thank you for you patients.
Shandi Ranson: Below we have an email...
Shandi Ranson: i answer all those emails....through that email.
Shandi Ranson: SSo if you have any questions let me know....
Mike: yes it's fine, i've sent countless emails as well as skype msgs
Mike: it is exactly why i'm so frustrated
Mike: maybe to the wrong people
Shandi Ranson: No problem.
Shandi Ranson: Ill take care of it. I let steph know as well.
Shandi Ranson: Thank you.
Shandi Ranson: Would you be interested in any banners? i design them.
Shandi Ranson: my self.
Mike: just my current order and that's all
Shandi Ranson: So if in the future you placed a order for banners i design them all.
Shandi Ranson: Oh ok.
Mike: I'll consider future jobs once this current one gets done
Shandi Ranson: No problem.
Shandi Ranson: Is that all?
Mike: yes have a good day
Shandi Ranson: Ok thank! same to you.
The visitor has left the chat.
The chat is ended.




Now I'm really really upset as to how I was treated but is their anything that I can do about this? Should I just get a refund?

[GottaTryIt]

"How do you deal with a company like this?"

You don't!

Its a simple case of you get what you pay for and digital point is full of shit like this. Best to ask someone like Eduardo on here IMO, costs are higher but you'll be much happier.

I can't beleive I just read all that

[jason@bp]

I can't beleive I just read all that

lol +1

FWIW OP, it's pretty clear that you're talking to the same guy across all of those accounts. The ellipses use gives it away, but there's also the spotty capitalization of 1st letters in sentences and inconsistent pluralization of words.

[Giorgio]

lol +1

FWIW OP, it's pretty clear that you're talking to the same guy across all of those accounts. The ellipses use gives it away, but there's also the spotty capitalization of 1st letters in sentences and inconsistent pluralization of words.

And add one more to that.

If you ever gonnan get something at all, be prepared to see the biggest piece of crap you have ever seen. But if I were you, I wouldn't waste anymore time, it's only 35 bucks...

[GregW]

As others have mentioned, these things happen with dodgy designers that you're not familiar with. I'd chalk it up as a $35 lesson and spend your time on more productive things for now.

Having said that, for $35 you could run a contest a good contest at digital point. You should check them out. They are one of the very few good things to come from those forums.

[CasinoMaster]

I started to read this but i`m to sleepy right now..lol i`ll continue reading this tomorrow. Sounds interesting

[jdwanchalk]

I will add that DP is 99.99% pure shit. Everything about it is shit.

[kingcobra]

It's way past the time where you need to be worrying about this order, get your money back if you can, if not pound on them at the forums they solicit business at, and next time be more diligent in checking out design companies before you ship money to them

[rakebackengine]

You cant deal with companies like that, it's just pure tilt!

I'll told tauri about this thread, I'm sure our designer can come up with something for u

Tim

[gamingedge]

hah didn't realize DP was that bad, thanks for all the replies appreciate the help