Does Live Chat Convert?

[kushmoney]

Does live chat help convert poker players on a rakeback site?

[muckthenuts]

We've found that it helps. Some people don't understand how rakeback works / how the sign up process works even with a simple signup process. Having someone available to answer questions to help them through the process is helpful.

It's marginal though, you're not going to see a massive increase in your conversion rate from it.

[Melanie]

The live support indeed is very helpful... now interaction has become very important to us as as operators, as well as for the affiliates... having someone to answer your questions in a timely manner is imperative now.

From my experience, I can say that players come on live chat to ask all kind of questions. If they are new players, the live support can assist them with their first deposit, bonus etc. So it is definitely a tool that can increase conversion and gives the player some sense of trust for the room.

For example at Big Bet the support team gives 24/7 support via e-mail and chat. This enables the player to interact with a real person regarding their concerns or questions or discuss hands.

I think is necessary on the affiliates end, to mention that the room has live support.

Cheers,

Melanie

[kushmoney]

Thanks, any live chat software you guys recommend?

[cernus11]

Google has their own live chat software, completely free very reliable. I use it on a few of my websites.

[kushmoney]

Google has their own live chat software, completely free very reliable. I use it on a few of my websites.

Link please

[cernus11]

The service is called "google talk". Google Chat - Chat with family and friends

to integrate a widget on your website go here http://www.google.com/talk/service/badge/New.

Hope that helps .

[kushmoney]

Thanks, I will add it right now.