Full Tilt software / connection problems anyone?

[Catfish]

I got disconnected today in the final stages of a $50 SNg. Software just froze first, when I tried to reconnect, I couldn't at first. Then I got reconnected, but couldn't click the "I am back" button. Restarted my computer, reconnected for a moment (I was practicall blinded out in 3rd position in the 6 player SNG at that time), then was kicked out again. My internet connection was working with no problems. After I was out, I saw one of the remaining players having the same problem.
Had that problem from time to time in the past, even re-installed the software, contacted support - nothing has helped.

Anyone has had similar experiences lately? I have now demanded a full refund - but knowing FT support, they probably don't give a damn...

[kushmoney]

I had the same issues earlier today.

[Catfish]

So it seems it wasn't just me. Parts of their website were affected as well, could'nt request tournament history, hand history etc.
It'll be very interesting to see how they deal with this.

[pokeraussie]

It definitely wasn't just you. When there is an outage, all money will be returned to players based on some formula.

[Catfish]

That would seem to be the right thing. But no reaction to my email so far...

[pokeraussie]

Well you know what FT are like with customer service and I'm sure they received a million emails yesterday regarding the outage.

[Catfish]

Received a email form Ft just now, and they are refunding the buy-in.