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My site is back up.

This crossed my mind too, I got on to live chat and they've informed me the account is still active, that's all they were willing to disclose however.

Yup, it was a cheap and convenient option (and advertised as reliable) to take at the time, I was originally looking at digital ocean but I was put off by having to set up the server from scratch and...

I never said it was acceptable.

But I think it's fair to give him a few hours to respond to an email considering we're in different time zones. Response received, it appears there was hardware...

Payment made and account received no problem, however last email I sent I received no response. The server is currently down, I've just emailed to query what's up a few hours ago, give him some time...